Delight your customers
Cut Costs, Achieve Savings
Increase Employee Efficiency
Improved customer reach
Scale as You Grow
Customer Service Made
machResponse is a cost-effective web-based
e-mail response management system that simplifies, streamlines
and speeds up the communication with your clients.
It helps you route, track, and respond to high volumes of
customer emails and Web form submissions. The system empowers
you to achieve all of the following:
- Distribute and track messages sent to generic email
inboxes such as sales@, support@, info@ and direct them
to the right person within your organization who can address
the issue in the most effective and time efficient manner.
- Easily Access the entire email history of any customer
inquiry thus giving your employees access to accurate information
that results in more personalized service for your customers
- Improve customer satisfaction with faster responses
and turnaround times. Delight your customers by significantly
decreasing their waiting time and providing them with almost
- Gain management insight into customer trends and
employee performance by generating stat reports on the productivity
of your staff members or the entire department.
Increase customer satisfaction and maximize profit potential
"With MR we are operating more efficiently achieving
twice as much with just half of our staff. Since we started
using MR, it has been easy to keep our customers happy. We
are satisfied when our customers are satisfied. "
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