email response management system

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 Delight your customers

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Customer Service Made Easy!

machResponse is a cost-effective web-based e-mail response management system that simplifies, streamlines and speeds up the communication with your clients.
It helps you route, track, and respond to high volumes of customer emails and Web form submissions. The system empowers you to achieve all of the following:

  • Distribute and track messages sent to generic email inboxes such as sales@, support@, info@ and direct them to the right person within your organization who can address the issue in the most effective and time efficient manner.

  • Easily Access the entire email history of any customer inquiry thus giving your employees access to accurate information that results in more personalized service for your customers

  • Improve customer satisfaction with faster responses and turnaround times. Delight your customers by significantly decreasing their waiting time and providing them with almost instantaneous feedback.

  • Gain management insight into customer trends and employee performance by generating stat reports on the productivity of your staff members or the entire department.

Increase customer satisfaction and maximize profit potential !

"With MR we are operating more efficiently achieving twice as much with just half of our staff. Since we started using MR, it has been easy to keep our customers happy. We are satisfied when our customers are satisfied. "

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